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Who or what inspired you to become an Apprentice?

My Manager, Alex Goff has inspired me over the years of working under him to do the best I can and always strive to better myself in my chosen profession. I enjoy providing a high standard of work and an Apprenticeship was the logical next step.

What was the biggest factor in making you decide to do an Apprenticeship?

For me the biggest factor in choosing an Apprenticeship was it had to fit around me, my work and my family. Doing my Apprenticeship has been surprisingly easy to fit around my home life and work life; it slots so perfectly into what I do in my every day work routine. I ensure I keep a work- life balance.

Describe a typical day in the office – what do you enjoy most about your role, and why?

There is nothing typical about it; it changes on a daily basis and I need to be flexible to change as it does. My day can change from doing an office role – this usually consists of invoices, planning staffing, completing risk assessments, medical audits, health and safety checks, fire checks, planning trips, plus many more. I could also be required to take on a support worker role in which I support adults with learning disabilities to remain/ grow more independent.

How do you think an Apprenticeship has improved or opened up your career options?

My Apprenticeship has opened up many career options as I have become more competent and confident within my job role. This allows me to grow and push myself more on a daily basis and become the best that I can be. This will benefit both myself, my employer and my customers.

What advice would you give to other people considering an Apprenticeship as a route?

Do it! Learn whilst you earn in your chosen career. I have never looked back and I would do it again.

Cheri Samways, Team Leader

#BlazeATrail #NAW2019 #apprenticeships


Keeping your qualifications updated is crucial for those working in the Health & Social Care sector. It is a mandatory requirement for all employees working in this field to be qualified and have current skills to be able to deliver the right level of care and expertise.

Carley Smith and Kirsty Carneys, have both achieved their Level 2 Diploma in Health & Social Care under the guidance and support of their Assessor, Hayley Worth.

Kirsty Carney explained: “Hayley has been amazing and very helpful throughout. She has made things easier for me by explaining in detail and has always been at the end of the phone if I’ve needed any help. I am delighted I have completed; I feel a real sense of pride!”

Carley Smith adds: “I’ve really enjoyed doing my Health and Social Care Diploma. Hayley was amazing and assisted with all of my requests.”

Both learners have been promoted as a result of achieving their Diplomas and are planning to progress onto their Level 3 as soon as possible.

Hayley Worth, Health & Social Care Assessor said: "I am so proud of them both; they worked so hard. It is the best feeling as an Assessor when you get to present your learners with their certificates!" Hayley continues:" I know they will embed the skills they have learnt as they continue their journey in the care industry. Well done!"

Hayley concludes: “For those employees already working in care, the Diploma will increase skills and knowledge and it is an excellent qualification to support career progression. There are three specific pathways that we can offer our learners; Generic, Learning Disabilities or Dementia.”

Quest delivers Apprenticeships in Health and Social Care at Level 2, 3 & 5 and Team Leading and Management at Level 3.

For more information about Apprenticeships and qualifications in Health and Social Care please call 01202 237378 or email


Congratulation to Quest learners Charlotte Kemp and Zoe Meekings who jointly won The Quest Champion Award at the end of last month for their hard work and perseverance.

The Quest Champion Award nominates learners who have gone the extra mile, nominations are submitted twice a year by Quest Assessors.

Catherine Satchell, Early Years Assessor at Quest nominated Charlotte Kemp from Steps Ahead Day Nursery in Trowbridge, Wiltshire for the award.

Catherine said: “Charlotte seemed nervous and lacked some self-confidence right from the start of her qualification. She told me when I first met her that she was worried about the ICT Functional Skill, spreadsheets in particular. I reassured her that I would give her as much support needed in order for her to pass and gain the additional skills required in her job role.”

Catherine continues: “Charlotte continued to suffer with low self-esteem and confidence throughout her award, regardless of the feedback I gave to her. Gradually over a period of time I could see the changes in her outlook to learning and I continued to give Charlotte lots of reassurance during this time.”

After a few cancelled visits and anxiety attacks about doing the exam, Charlotte eventually took her ICT as in her own words she said: “I didn’t want to quit!”
Charlotte took the ICT test and passed it first time, her hard work had paid off!

Catherine added: “I’m so proud of Charlotte and the barriers she has managed to overcome. The smile on her face when I delivered her certificates was worth it all; she was so grateful that I didn’t let her walk away as she is now a fully-fledged qualified nursery practitioner.”?

Zoe Meekings, Care Assistant from Netherhayes, Seaton also won the Quest Champion Award.

Gemma Peadon, Health & Social Care Assessor for Quest said: “At my first meeting with Zoe I could see she was a learner who was lacking confidence. I had to find a way to show her that she could complete her Apprenticeship; she already had extensive knowledge and skills, she just needed to put this into practice.”

Gemma explained: “Zoe makes no secret of the fact that she is dyslexic. This was her personal hurdle especially completing the written work. On day one we devised a plan to suit her learning style and help her gain confidence in herself, I knew this would then reflect in her work.”

Gemma concludes: “I am absolutely delighted with not only the progress Zoe has made over the duration of her programme but also in her confidence and self-belief.”

The Quest Champion Award is scored on a learner’s commitment, motivation, engagement, innovation and consistency over the course of their programme.


"I thoroughly recommend Quest Vocational Training to any organisation working in the Health and Social Care Sector. They have been excellent in delivering our valued staff members Diploma qualifications for many years now. I have been particularly impressed with the bespoke individual support given to my staff.

Looking at it from an employer’s perspective, I now have a highly trained, motivated and self impowered workforce who have achieved the highest qualifications available to them. This is very important to me and to the people whom they support day in day out. I hope that we can continue to work with Quest Vocational Training positively into the future.”

Alex Goff, Service Manager and Director for Darwin Care Ltd


Employees at Eleanor Care are reaping the benefits of work-based training.

Eleanor Care and Quest are working in partnership to deliver the highest quality training to a significant number of employees.

Natasha Stickley, Care Coordinator, has recently completed her Health & Social Care Diploma at Level 3 and is now progressing onto further qualifications with Quest to advance her career. She is delighted to have achieved her Diploma.

Natasha said: “I would like to personally thank all the staff at Quest for helping me develop my skills and knowledge enabling me to successfully complete my Level 2 and Level 3 Diploma in Health and Social Care.”

Natasha continues: “Quest offered me so much support and guidance the entire time I have been working towards completing these qualifications. I have now decided to carry on with my studies and I am working towards my Business Administration Diploma. It is a great comfort knowing I have the help and support from Quest whenever I might need it.”

Sophie Goulding, Senior Care Worker, has also achieved her Health & Social Care Diploma at Level 2. Sophie is continuing onto her Level 3 having recently been promoted to a more senior role within the business. Sophie echoes the sentiments of Natasha and feels supported and is encouraged to achieve.

Eleanor Care recognises the importance of having fully qualified staff who are trained to deliver the best possible care to their service users.

Kathy Vasquez, Manager at Eleanor Care: “Another ten employees were signed up last month with Quest to do their Diplomas. Eleanor Care is committed to delivering an outstanding service to our customers. Both Natasha and Sophie are valued members of the team, they are extremely hard working, reliable and are always looking to suggest ways of improving the service we deliver. These ladies deserve their recent success and are a real assess to our business.”

Janis Bate, Health & Social Care Assessor at Quest who has supported both learners throughout the duration of their qualification said: "Both Natasha and Sophie worked really hard, this is a testament to their commitment and dedication to completing their award which ultimately has long term benefits for everyone – the learner, employer and the customer."

Janis continues: "It is a real privilege working in partnership with Eleanor Care who are fully committed to training and developing their staff.” 

For further information about Health & Social Care Diplomas at Level 2 & 3, Team Leading at Level 2 and Management Level 3 & 5 please call 01202 237378.


Narumon Evans, otherwise known to her friends and colleagues as Mon, has worked in care for over seven years and is celebrating her recent success having achieved her Health and Social Care Diploma Level 2 with Quest. 

Mon’s first introduction to her blossoming care career was questioned by her family and friends as they would often ask: “Why do you work in care? It’s such a hard job!” Her reply was simply this: “It is hard but so rewarding! I love seeing the difference I make to the lives of the residents. I love to make them happy, it makes me feel good knowing I am helping people."

Mon continues: “Gaining a qualification in care was my next goal and I signed up to do my Health & Social Care Diploma with Quest. I received so much support, Quest worked at a pace to suit my learning style. Having completed my Diploma it has given me the confidence to believe in myself and I am keen to further my training in the care sector.”

Donna Honniball, who is a Registered Manager at St Bridgets, Bournemouth, says: “Although I appreciate that having a qualification to work in care is now a requirement, I think from a business point of view it is far more than that. The qualification contributes to and compliments the skills, knowledge and overall performance of employees working in the care sector. It is really valued by us because it not only forms part of our evidence that staff are correctly trained, but it is wonderful to watch our staff grow in confidence and see how much this qualification means to them upon successful completion.  Some staff are now feeling so positive that they are looking forward to progressing onto their Level 3 to enable them to enter a more senior role.”

Donna concludes: “Bev Colla is our Assessor here at St Bridgets and all the carers value her enormously because of her support and encouragement coupled with her wonderful ability to make learning such fun. We can’t thank Quest enough!” 

Bev Colla, Health & Social Care Assessor at Quest adds: “Mon was a delightful lady to assess - she showed so much dedication and welcomed any help and support given. This was testament to the fact she achieved her qualification four months earlier than her planned end date. Well done Mon!”

For further more information on Health & Social Care qualifications please call 01202 237378 or visit


Lorraine Thorne, Health & Social Care learner at Quest, has won carer of the month at Bluebird Care in Winchester.

Lorraine is currently working towards her Health & Social Care Diploma at Level 2 and is delighted that she has won this award from her employer.

Lorraine said: “I am so happy to have been recognised for all my hard work – it has really given me a confidence boost!”

Sue Linington, Health & Social Care Assessor at Quest said: “I am so pleased that Lorraine has won this award.  She really deserves it! She is a reliable learner who has always given her very best. I feel proud that she has demonstrated what she has learnt so far in her Diploma by winning this award.”

Natasha Early, Manager at Bluebird Care added: “Lorraine constantly delivers an outstanding service to our customers and often receives such fantastic compliments from both her colleagues and her customers.  Lorraine is extremely reliable, hardworking and also suggests ways of improving the service we deliver.  This award is very well deserved to a lady that is such an asset to our team.”

Bluebird Care offers a unique service of tailored home care visits that range from a 30 minute visit right up to full 24 hour Live-in care support. Bluebird Care’s youngest customer is 16 years old with its eldest being 103, and they care for every age in between, showing that even though at any stage of life care may be needed, it is possible to remain living in the comforts of your own home.

For further information about Health & Social Care Diplomas at Level 2&3 and Management qualifications at 2,3 &5 please call 01202 237378.


Farley Nursery School is investing in their own employees by ensuring they are provided with high quality training in Childcare.

Farley! Nursery School prides itself on providing an exceptional childcare experiences set in the heart of the Wiltshire countryside.

Elizabeth Hayter who is currently employed at Farley Nursery School has achieved her CYPW Child Care Pathway Level 3 with Quest Vocational Training as part of her on-going development. Elizabeth said: “Since undertaking my childcare qualification at Level 3, I have progressed in so many areas. The qualification has given me a good grounding and a better understanding of the running of the nursery in general.”

Elizabeth continues: “I feel a lot more confident as a result of achieving my qualification – my assessor has been a real support.”

Nicola Blake, Manager at Farley Nursery School said: “Lizzy worked very hard to complete her Level 3, Catherine, her assessor from Quest was highly supportive, positive and motivational throughout.  Lizzy is now one of the senior members of our team her at Farley Nursery School and a great role model to the younger team members, helping to support them with our outdoor ethos. I'd recommend Catherine and Quest to any other nursery setting.”

Catherine Satchell, Childcare Assessor for Quest adds:" Lizzy showed real dedication and she completely focussed on what needed to be achieved, especially in the final three months of her qualification. She was determined to succeed and I feel she will go far in her career.”

For further information about Certificates and Diplomas in Childcare Level 2, SEN Pathway Level 3, Early Years Educator Level 3, Residential Childcare Level 3 and Management Level 5, call 01202 237378 or visit



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Quest Vocational Training Limited is a company registered in England and Wales with Company Number 08229142
Registered office address is Ground Floor West, Peartree Business Centre, Cobham Road, Ferndown, Dorset, United Kingdom, BH21 7PT
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