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Adult Care Worker Level 2

To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult Care Workers need to have the right values and behaviours developing competences and skills to provide high quality compassionate care and support. They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care.

Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

Personal assistants do the same job as an Adult Care Worker and work directly for one individual usually within their own home. Working with people, feeling passionate about supporting and enabling them to live a more independent and fulfilling life is a rewarding and worthwhile job that provides excellent career opportunities.

These are the personal attributes and behaviours expected of all Adult Care Workers carrying out their roles:

  • Care – is caring consistently and enough about individuals to make a positive difference to their lives   
  • Compassion – is delivering care and support with kindness, consideration, dignity and respect
  • Courage – is doing the right thing for people and speaking up if the individual they support is at risk
  • Communication – good communication is central to successful caring relationships and effective team working
  • Competence – is applying knowledge and skills to provide high quality care and support
  • Commitment – t improving the experience of people who need care and support ensuring it is person centred

An Adult Care Worker must know and understand:

  • The job they have to do, their main tasks and responsibilities
  • The importance of having the right values and behaviours
  • The importance of communication
  • How to support individuals to remain safe from harm (Safeguarding)
  • How to promote health and wellbeing for the individuals they support and work colleagues
  • How to work professionally, including their own professional development

This Apprenticeship provides an ideal entry into the occupation and supports progression within the sector. 

Individuals without level 1 English and Maths will need to achieve this level and take the test for level 2 English and maths prior to taking the end-point assessment.

For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

Industry-specific requirements
Undertake the Enhanced Disclosure and Barring Service process and provide the result prior to starting.
The individual must meet the 15 standards as set out in the Care Certificate. The Care Quality Commission expect that providers that employ healthcare assistants and social care support workers follow these standards to make sure new staff are supported, skilled and assessed as competent to carry out their roles.

End Point Assessment

How will assessment be undertaken?

Situational judgement test

The situational judgement test will present the candidate with a range of real-life scenarios about which the learner will have to answer questions in a multiple-choice format (60 questions). The assessment will normally be undertaken online, under controlled conditions with a time limit applied. Questions will draw from the stated knowledge and skills elements of the standard and focus on the higher order competencies. Material may be drawn from any part of the apprenticeship standard.

The grading threshold will be:

Acceptable achievement (Pass) - 40 correct answers
Good achievement (Merit) - 50 or more correct answers
Outstanding achievement (Distinction) - 55 or more correct answers

Candidates achieving between 25 and 39 correct answers may retake the assessment on one further occasion within three months.

Candidates achieving fewer than 25 correct answers will not be allowed to retake the assignment until they have completed a professional review of performance and acted on its findings.

Professional discussion

A professional discussion will be undertaken with an independent assessor. The discussion will be of no more than 45 minutes duration. Candidates can only apply to undertake the discussion component once the multiple-choice assessment has been achieved. The discussion will draw questions and amplifications from prior learning and experience including, where applicable, the candidate’s self-assessment and supporting evidence including testimony from users of services and a sample of standardised candidate questions asked of every apprentice candidate in the interview. These questions will be developed and made open and public on the internet. There is an opportunity to re-sit or retake the Professional Discussion. If a re-take is necessary, the maximum award achievable would be a Pass. In exceptional circumstances a re-sit may be arranged and graded as the first Professional Discussion Pass, Merit or Distinction. In the event of either of the above the Professional Discussion should take place within a maximum of 3 months from the original date. 

Who will undertake the end-point assessment?

End-point assessments will be carried out by staff from independent end-point assessment organisations on the Register of End-Point Assessment Organisations. The situational judgement test will normally be undertaken online or face-to-face under controlled conditions with a time limit applied.

The independent assessor should be a qualified IQA with an understanding and knowledge of the sector. Current, relevant occupational competence within the work place is also required. The assessor would also need to be qualified at or above the level they are assessing.

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For more information on this course, download the following PDF file.

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