The aim of this qualification is to assist you/your staff to achieve excellent standards of customer service. This is a necessity for any successful business. Whether the communications are over the phone, face to face, electronically or in writing, managing customer’s expectations of what constitutes excellent customer service is always a constant challenge.
Through these qualifications, your employees will acquire or enhance the skills to communicate effectively with customers and colleagues.They will learn how to communicate using customer service language and the basic principles that are at the heart of customer service.
Available at both Level 2 and Level 3
People who are new to the customer service role or those who want to enhance their existing skills further. The qualifications are relevant in any customer service environment, including technical and support staff, managers and team leaders who support or work with either internal or external customers.
The Customer Service Qualification will benefit your business by enabling learners to meet many objectives; listed below are just a few examples: