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Customer Service

Overview

The aim of this qualification is to assist you/your staff to achieve excellent standards of customer service. This is a necessity for any successful business.   Whether the communications are over the phone, face to face, electronically or in writing, managing customer’s expectations of what constitutes excellent customer service is always a constant challenge. 


Through these qualifications, your employees will acquire or enhance the skills to communicate effectively with customers and colleagues.They will learn how to communicate using customer service language and the basic principles that are at the heart of customer service.  


Available at both Level 2 and Level 3


Who will benefit?

People who are new to the customer service role or those who want to enhance their existing skills further. The qualifications are relevant in any customer service environment, including technical and support staff, managers and team leaders who support or work with either internal or external customers.


Outcomes

The Customer Service Qualification will benefit your business by enabling learners to meet many objectives; listed below are just a few examples:

  • Adapt behaviour to give a good customer service impression
  • Identify specific needs through effective questioning and listening
  • Communicate effectively using customer service language
  • Promote additional services or products to customers
  • Process information about customers
  • Plan and make calls to customers in a way that contributes positively to the organisations customer service
  • Recognise and deal with customer queries, requests and problems
  • Deal directly with difficult customers and try to reach a resolution that satisfies everybody or at least reduces the risk of dissatisfaction
  • Develop customer relationships
  • Deal with customers face to face, over the telephone, in writing or electronically
  • Process customer service complaints
  • Monitor and solve customer service problems
  • Support customers using on-­line customer services

This course is also available with Government Funding

Download Course Info

For more information on this course, download the following PDF file.

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Courses we provide

Government Funded Training

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Makaton Training

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Contact

Call:
01202 237378

Fax:
0845 528 0651

Address

Unit 3a, Pear Tree Business Centre

Cobham Road,

Ferndown

Dorset

BH21 7PT

Registered Office: Head Office, Mary Street House, Mary Street, Taunton, Somerset TA1 3NW No: 8229142
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